All requests for a refund must be received within 14 calendar days of the delivery date. Please be sure to inspect your items thoroughly upon arrival. Although rare, occasionally freight companies may mishandle our packages and cause minor damage. We will deal with this on a case by case basis. We can have it shipped back to us for repair, suggest on how to repair it, offer a replacement, or a full refund. Which ever is more convenient to all parties at that time.